Plantronics is not a company that I have heard of before. Call it a twist-of-fate kinda event that I stumbled upon the company’s M165 Marque 2 bluetooth headset model only a few weeks ago. The story goes that my distant uncle is partially hearing impaired and he had been having a hard time with rest of the Bluetooth earphones/ headsets in the market.

Plantronics Voyager - Girl Modeling for the Product

Someone recommended the Plantronics M165 Marque 2 and boy, I was glad that the hearing troubles were over. At least, while on call with my uncle, I didn’t have to repeat the same statements over and over again at an ear blasting volume. Now you are wondering if this Bluetooth headset has anything else to offer, other than assisting a man over 60s with hearing issues. Here’s my honest and frank review about this remarkable product.

Plantronics M165 Marque 2 Headset Review for Bluetooth Aficionados:

In a nutshell, the Plantronics M165 Marque 2 is a simple Bluetooth headset with several advantages over its competitors’ products. The headset itself is a piece of art; it carries a lightweight profile, poses no hassle to the wearer, works as advertised and has a few very essential voice activated perks.

For instance, you can answer or reject your incoming phone calls on the M165 at the whim of a voice command. How does it work? You’re gonna have to pair the Marque 2 through a simple voice pairing test for things to get started in full motion. Anyhow, that is not your concern right now. What you need to know is that Plantronics has released an earlier version of this wireless Bluetooth headset; it was simply known as a) the Plantronics Marque 1/One, or b) the original Plantronics Marque 1.

Gaming with a Plantronics Headset | Vimeo Videos

A lot of people don’t know that Plantronics guys, while they were creating the M165 Marque 2, surveyed the market and previous customers to create this wonderful product. It wasn’t a general survey of what the competitors were offering; it was more like a “you talked and we listened” kind of survey.

However, at its Amazon sales page, I do see a mix of both positive and negative reviews about the Plantronics M165 Marque 2. Some of the negative reviews are indeed interesting and quite genuine. What about the rest of the negative lot? Some of these hateful comments/ reviews come from non-registered users, which indicate that they could be “for hire” reviewers by direct competitors out there.[spacer height=”20px”]

Sony and Plantronics Headsets Side by Side

Perks of owning the Plantronics M165 Marque 2:[spacer height=”20px”]

  • The M165 has excellent voice clarity. Obviously it does not work on a completely deaf person, but does a great job for the hearing impaired.[spacer height=”20px”]
  • Volume adjustment will give you just the right levels.[spacer height=”20px”]
  • The Marque 2 M165 has little or no fitting issues. It snugly fits in where the resting place is supposed to slide between your hear and the headset slot.[spacer height=”20px”]
  • The Bluetooth pairing process happens in a matter of seconds. Both my HTC Rezound (over 6 month old smartphone) and the HTC One X paired with the M165 Plantronics almost instantly.[spacer height=”20px”]
  •  Battery life is sublime; it is certainly more than what the headset’s advertisement brochure says.[spacer height=”20px”]
  • Even if your phone/ handset is 15 feet away, this headset will have it in range. The signals/ voice quality does not depreciate, i.e. if you are not having actual signal problems on your cellphone.[spacer height=”20px”]
  • Call connection and disconnection are prompted through an auto-generated voice message on the Plantronics M165 Marque 2.[spacer height=”20px”]

At this point, it seems that the review is biased and in favor of this headset. Why don’t I get you all acquainted with some of the setbacks of the M165? After all, no product is perfect; there will be something better in near future eventually.[spacer height=”20px”]

What I hated about Plantronics M165 Marque 2 Headset?[spacer height=”20px”]

Despite of its great features, the Marque 2 headset does have a few chinks in its armor. In fact, there were 3 things that I kind despised, if not hated, about the product.

Plantronics Marque 2 Wallpaper - Google Images

  • The pairing instructions are a little confusing. I got them wrong during my first attempt.[spacer height=”20px”]
  • All smartphone models are not supported by the M165 Marque 2. In this context, I have heard that customers seem to prefer the original Marque 1 headset over the latter.[spacer height=”20px”]
  • The exclusive “Vocalyst” feature, as part of the company’s flagship invention for this headset, does not help a handful of smartphone owners. Either it is a software compatibility bug, or just a sham, Plantronics needs to offer improvements in the next product firmware upgrade.[spacer height=”20px”]

How to Get the Best Bluetooth Headset Experience from Plantronics M165 Marque 2?

Entirely for the sake of helping first time buyers and beginners, I have recorded an account of my “how to” guide about the M165 Plantronics Marque 2. If it does help you, please leave an acknowledging comment in the section below this review. If it does not help you or you happen to have technical questions, simply shoot an email to techguy@infinarium.com; I’ll be glad to help you out.

The Fitting Part: You have already heard of the “fits like a glove” expression. Indeed the Marque 2 bluetooth headphone fits as advertised by Plantronics’ developers. There is nothing unique about the fitting part. They made it in a way that the headset wraps itself tightly, but at the same time, comfortably, around any kind of ear shape.

Plantronics M165 2 Box Set Image

Given that you are not physically retarded, your ears will not have any issues as long as the fitting scenario is concerned. Also, as seen in case of many wireless Bluetooth headphones/ headsets, the fitting mechanism does not tend to “loosen up” at any time. Same goes for hair tangles and any possible conflicts with your glasses.

Voice Accent Issues? Sometimes I don’t get it what the fuck is wrong with voice recognition system in Plantronics M165 Marque 2. I mean, when you say: “Answer”, the headset is supposed to automatically receive the call for you. My uncle did mention of a couple of times when he was driving or crossing his way under a bridge, the answer command wouldn’t work properly.

If you experience the same issue, do let me know at techguy@infinarium.com or through the comments section. By the way, maybe it is an accent related issue – at least that’s what my conclusion says.

M165 Marque 2 Plantronics

Noise Cancellation: The noise cancellation on this product is great, if not the best out there. Business people, who have to wake up early in the morning to leave for offices at a mile’s stretch will appreciate this headset. If you have to walk for four lanes while there is traffic and random people all around you in the middle of a rush hour, the noise cancellation effect will help you get through.

At one hand you want the noise to he “cancelled” completely, but then you are also including the risks of an accident. The noise cancellation minimizes the noise to an extent that you can avoid car horns and any onslaught of a dreadful event just in time. The unwanted sound is minimized, but it isn’t completely cut off to help you stay in touch with your environment.

I have seen bikers and cyclists dying at the hands of many so-called noise cancellation headphones. There was a boy who got run over by a train because he was listening to a song while crossing a train track on foot. The poor kid never heard the train coming. You don’t want this kind of noise cancellation, do you?

Always Connected: Unlike other Bluetooth headsets, the Plantronics M165 Marque 2 stays connected. It never disconnects; i.e. as long as there’s juice in the battery. I checked this connectivity stuff by plugging and unplugging the headset while it was turned on. I even left it on my office when it was paired to my phone. When I came back, the headset was still connected.

All in all, Plantronics has done an impressive job at creating the Plantronics M165 Marque 2. This Bluetooth headset is better than Kinivo BTH and earlier products that I have seen and reviewed on this website so far.

Word from Plantronics:

The Marque 2 takes you beyond the headset with Plantronics exclusive Vocalyst service, which lets you manage e-mail, check weather, or update Facebook. You can also check the headset’s battery level from your iPhone, or use the free MyHeadset app to display the battery meter on your Android smartphone as well as view connectivity and charging levels.

2 COMMENTS

    • Go for the one with ear hook. Make sure it fits perfectly and has a nice sound quality. Wear it for 10 – 15 minutes to see it the ear hook starts to irritate your skin. If so, consider purchasing another item