Help needed with Plantronics product replacement process?

Casey Nolan

by - | 10 months ago
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12 Oct

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So a lot of people have been sharing stories about how they bought a brand new Plantronics headset system (*model doesn’t matter at this point), and how it stopped working right out of the box or vice versa. Some people even go to the extent of down-pouring a flurry of comments, probably in an attempt to let others know how Plantronics screwed them over and over again.

Well, I haven’t been screwed over… yet, and my overall experience with Plantronics has been great on my recent purchases. On the bright side, for collateral purposes, I know the warranty claim/ replacement procedure for Plantronics product(s). If you are in a fix and need some help with Plantronics headset replacement such as the Savi 740 or any other model, read on. By the way, I am not affiliated with Plantronics, neither are they paying me, and they probably don’t know I wrote this post; this is just for helping out others.

Plantronics headset warranty claim, troubleshooting guide for newbies:

Common issues with Plantronics headset units are reported in the form of faulty batteries, charger not working, faulty earpiece and the most important being voice hearing/ transmission issues. I find the latter more specific to Plantronics Savi 740 and CS50 troubleshooting because many buyers have written about how they were unable to listen to their callers, or the overall voice quality being very dim despite of volume dial maxed out all the way.

  • The first thing you need to do is register your Plantronics product. It does matter if you have never registered the unit after purchasing it because the company calculates the overall time duration from the day the product was bought and till the warranty expiration. Let’s say you bought your Plantronics earphones or whatever and registered after 4 months, only when they stopped working.

Anyhow, the registration process is simple. You need to log on to the Plantronics official website and visit their customer care panel/ webpage. Here’s the URL for your reference in case needed:

https://www.plantronics.com/us/customer/account/login/

  • Should you fail to register your product, you can directly call Plantronics customer support through their contact phone numbers at the Contact page. Someone should be there to fill you in on all the details; it is not too much of a cumbersome task. You can tell the guy that after so-and-so time, your Plantronics device stopped working (*mention the exact problem), and they will guide you on the replacement process.

the-official-plantronics-customer-registration-page

  1. New users can create a Plantronics account, while mentioning their product ownership status as Business or Individual user.
  2. Plantronics will ask you about your contact details, email address and product serial number.
  3. Depending on the replacement process/ product in question, Plantronics will require for you to upload a purchase receipt. This is not only for verification, but also for determining overall product usage time period.
  4. After you have submitted your claim, Plantronics will assign a unique Case number or a ticket number to your query. For future reference, you will be using that case number, and the unique service link to keep tabs on the progress.

So what’s the catch here?

Eh… the registration and product claim procedure is simple. As much as I appreciate this company’s swift response towards disgruntled customers, there is one particular thing which I detest a little bit. You will have to pay Plantronics (*at a so-called discount rate), depending on how long you have owned and used the product.

Now, in my experience, a replacement should not cost $200 or $300, given that you already paid once and should be charged for shipping price only. However, it looks like, that to cut the loss, Plantronics not only takes the faulty product from you to repair and sell it later with a flashing refurbished label, but you are offered a very nominal discount as an existing customer.

For instance, if your one year warranty on a Plantronics headset has already expired, the customer service rep will tell you that since you are waaaayyyy beyond the warranty period, the company can still offer you a brand new replacement unit at a slight discount. Turns out that this discount is $30 – $20 or vice versa…

How about offering at a 50% flat rate or additional incentives as discount coupon codes for future purchases etc. I mean that’s how it should be. I understand the economy factor going on these days, but Plantronics does need to work on their customer retaining skills.

Overall, I am still a satisfied customer and have no issue so far. If you have a different story to share, please let us know through the comments section below, or via an email to techguy@infinarium.com.

This entry was posted on Wednesday, October 12th, 2016 at 2:00 AM and is filed under How To. You can follow any responses to this entry through the RSS 2.0 feed.

Casey Nolan

About Casey Nolan

Hello everyone, I am Bilal Malik AKA 'Casey Nolan'; Head Editor and owner of 'Infinarium.Com'. For product reviews, article requests, recommendations, or if you just want to get something off your chest, send me an email at techguy@infinarium.com.

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